Privacy policy
Privacy Policy
Last updated: 13 September 2026
Professional Football Contacts (“Professional Football Contacts”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information lawfully, fairly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
- visit profootballcontacts.com;
- purchase or use our products or services;
- contact or communicate with us; or
- are a football professional whose professional contact information is included in, or considered for inclusion in, our contact database.
This notice also provides information required where we obtain personal information from sources other than the individual concerned, including under Article 14 of the UK General Data Protection Regulation (“UK GDPR”).
1. Who We Are
The controller responsible for the personal information described in this Privacy Policy is:
Professional Football Contacts
Trading as: Professional Football Contacts
Website: profootballcontacts.com
Email: profootballcontacts@gmail.com
Business address:
If you have any questions about this Privacy Policy or how we use personal information, you can contact us using the details above.
2. Personal Information We Collect About Customers and Website Visitors
Depending on how you use our Services, we may process:
- your name;
- email address;
- billing address;
- telephone number, where provided;
- order and transaction information;
- payment status and payment method;
- customer account information, where accounts are enabled;
- communications you send to us;
- marketing preferences;
- IP address;
- browser and device information;
- approximate location derived from technical information;
- website usage information;
- cookie and similar technology information; and
- information used for security and fraud prevention.
Payment-card information is generally processed by Shopify and the relevant payment provider rather than being stored directly by Professional Football Contacts.
3. How We Obtain Customer Information
We may obtain customer and website information:
- directly from you when you purchase a product, complete a form or contact us;
- automatically when you use our website;
- through Shopify;
- through payment providers; and
- from service providers assisting us in operating our website and Services.
4. How and Why We Use Customer Information
We only use personal information where we have a lawful basis for doing so.
Providing products and services
We use personal information to:
- process purchases;
- provide digital products;
- send order confirmations;
- manage payments;
- provide customer support; and
- deal with transaction or refund enquiries.
Our lawful basis is generally Article 6(1)(b) UK GDPR – performance of a contract.
Legal and accounting requirements
We may retain transaction and business records where necessary to comply with tax, accounting, regulatory or other legal requirements.
Our lawful basis is Article 6(1)(c) UK GDPR – compliance with a legal obligation.
Security and fraud prevention
We may process information to protect our website, customers, transactions and business from fraud, misuse, unauthorised access or other harmful activity.
Our lawful basis is generally Article 6(1)(f) UK GDPR – legitimate interests.
Our legitimate interest is protecting the security and integrity of our Services and business.
Customer service and administration
We may process information to answer enquiries, resolve complaints, maintain appropriate business records and administer our Services.
Depending on the circumstances, we rely on performance of a contract or our legitimate interests in effectively operating our business and providing customer support.
Marketing
Where permitted by law, we may use contact information to send information about Professional Football Contacts products, services or offers.
Depending on the circumstances, we may rely on consent or legitimate interests where applicable.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.
This does not prevent us from sending necessary communications relating to an order, account, enquiry or legal matter.
5. Professional Football Contact Information
Professional Football Contacts operates a service that organises and provides access to professional business contact information relating to people working within football clubs and other relevant football organisations.
Where that information identifies a particular person, it may constitute personal information under UK data protection law.
The categories of professional information we may process include:
- professional name;
- job title;
- professional role or department;
- football club or organisation;
- professional or business email address;
- professional or business telephone number, where applicable;
- publicly available professional profile information;
- the source from which information was obtained;
- the date information was sourced, reviewed or verified; and
- other limited professional information reasonably necessary to identify the relevant person or role.
We do not intentionally include private home addresses, private family information, special-category personal information, criminal-offence information or information about the private lives of football professionals in our contact products.
Our service is intended to concern professional and business information only.
6. Where Professional Contact Information Comes From
Professional contact information is generally obtained from publicly accessible professional or business sources.
These may include:
- official football club websites;
- official club staff or contact pages;
- league or governing-body websites;
- official club announcements;
- publicly accessible professional profiles;
- professional networking sources;
- publicly accessible business directories;
- publicly available recruitment or staff information; and
- information supplied directly by a football professional, football club or organisation.
Where reasonably possible, we record the source of professional information so that we can assess its accuracy and respond to enquiries about where it came from.
If information was obtained from a publicly accessible source, we treat that information as personal information where it identifies an individual. Public availability does not by itself remove the protections of data-protection law.
More information about how we source, check, maintain and review professional contact information is available in our:
Data Methodology – https://profootballcontacts.com/pages/data-methodology
7. Why We Process Professional Contact Information
We process professional contact information to:
- identify appropriate professional contacts within football organisations;
- organise information by club, department or professional role;
- maintain and improve the accuracy of our database;
- enable customers to identify relevant football professionals;
- provide authorised customers with professional business contact information;
- facilitate appropriately directed professional enquiries; and
- operate and improve the Professional Football Contacts service.
Our primary lawful basis for this processing is Article 6(1)(f) UK GDPR – legitimate interests.
8. Our Legitimate Interests
Our legitimate interests include:
- operating a professional business-contact information service;
- helping customers identify relevant professional contacts within football organisations;
- helping professional enquiries reach an appropriate person or department rather than an unrelated or generic recipient;
- maintaining useful and accurate professional contact information; and
- operating a commercially sustainable information service.
When relying on legitimate interests, we consider whether the processing is:
- for a legitimate purpose;
- reasonably necessary to achieve that purpose; and
- appropriately balanced against the interests, rights and freedoms of the individual concerned.
Factors we may consider include:
- whether the information relates to an individual's professional rather than private life;
- the context in which the information was made publicly available;
- the individual's professional role;
- what the individual could reasonably expect in the circumstances;
- the type and sensitivity of the information;
- the potential impact of processing;
- whether a less intrusive approach could achieve the same purpose;
- the risk of unwanted communications;
- our restrictions on misuse;
- our data-maintenance procedures; and
- the individual's ability to object, correct or request removal of their information.
We do not rely on consent as the general lawful basis for collecting professional business contact information from public sources.
9. Who Receives Professional Contact Information
Professional contact information contained within our products may be disclosed or made available to customers who purchase or otherwise receive authorised access to our Services.
Categories of recipients may therefore include:
- football players;
- parents or guardians;
- agents and representatives;
- coaches;
- football professionals;
- organisations purchasing our products for legitimate professional purposes; and
- other authorised customers of Professional Football Contacts.
Professional information may also be processed by service providers supporting our website, data storage, security or digital-product delivery where necessary to operate our Services.
Customers are required to use information obtained through Professional Football Contacts responsibly and lawfully.
Our Services must not be used for harassment, fraud, spam, unlawful marketing, threatening communications, unauthorised republication or other unlawful or inappropriate purposes.
10. Your Right to Object to Our Use of Professional Contact Information
If we process your professional contact information on the basis of legitimate interests, you have the right to object to that processing in circumstances provided by UK data-protection law.
If you object, we will consider the circumstances of your request.
Where required by law, we will stop processing your information unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.
You may also ask us to correct information that is inaccurate or outdated.
We provide a dedicated process for professional contact-data requests here:
Data Removal & Correction – https://profootballcontacts.com/pages/data-removal
You may also contact us at:
11. Article 14 – Information Obtained From Other Sources
Where we obtain personal information about a professional from a source other than that individual, we recognise that Article 14 UK GDPR may require us to actively provide that individual with privacy information.
Where Article 14 applies and no valid exception applies, we will provide or make the individual aware of the required privacy information:
- within a reasonable period after obtaining the information and no later than one month;
- at the latest when we first communicate with the individual, where communication occurs sooner; or
- at the latest when the information is first disclosed to another recipient, where disclosure occurs sooner.
This Privacy Policy provides information about:
- the identity and contact details of the controller;
- the purposes for which professional information is processed;
- the lawful basis relied upon;
- the legitimate interests pursued;
- the categories of information processed;
- the sources from which information is obtained;
- whether information originates from publicly accessible sources;
- categories of people or organisations to whom information may be disclosed;
- international transfers;
- retention;
- individual data-protection rights;
- the right to object;
- the right to complain to the Information Commissioner's Office; and
- automated decision-making.
Additional information about the specific types and sources of professional information we use and how we assess and maintain records is available in our Data Methodology.
Information about correcting, objecting to or requesting removal of professional information is available through our Data Removal & Correction process.
Where we rely on an exception from the requirement to provide Article 14 information directly to an individual, we will only do so where permitted by applicable data-protection law and will consider and document the relevant circumstances and safeguards.
We do not assume that an Article 14 exception applies simply because information was publicly available.
12. Data Accuracy and Maintenance
We take reasonable steps to ensure that professional contact information is appropriate and reasonably accurate for the purpose for which it is used.
Professional roles and contact information can change.
We therefore periodically review our records and may:
- update professional roles;
- correct contact information;
- update an individual's organisation;
- remove outdated information;
- respond to corrections from individuals or clubs; and
- remove information that is no longer necessary or appropriate to process.
Our detailed approach is explained in our:
Data Methodology – https://profootballcontacts.com/pages/data-methodology
If you believe information about you is incorrect, please use our:
Data Removal & Correction – https://profootballcontacts.com/pages/data-removal
13. How We Share Other Personal Information
In addition to authorised customers receiving professional contact information as described above, we may disclose personal information where necessary to:
- Shopify;
- payment providers;
- digital-product delivery providers;
- website or hosting providers;
- email providers;
- security and fraud-prevention providers;
- analytics providers, where used;
- data-storage providers;
- accountants;
- legal advisers;
- insurers;
- regulators;
- courts;
- law-enforcement agencies; or
- government authorities where disclosure is required or permitted by law.
Where a service provider processes personal information on our behalf, we expect it to use that information only for authorised purposes and subject to appropriate data-protection obligations.
14. Shopify
Our online store is powered by Shopify.
Shopify may process personal information in connection with services including:
- website hosting;
- ecommerce functionality;
- checkout;
- payments;
- security;
- fraud prevention; and
- other Shopify features we choose to use.
In some circumstances Shopify processes information on our behalf.
For certain Shopify products and functions, Shopify may process information for its own purposes as an independent controller.
Shopify provides separate privacy information explaining how it processes personal information and how individuals can exercise rights in relation to processing for which Shopify is responsible.
15. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where a transfer is subject to UK GDPR restrictions on international transfers, we will use an appropriate lawful transfer mechanism where required.
Depending on the circumstances, this may include:
- UK adequacy regulations;
- an approved international data-transfer agreement or addendum;
- another legally recognised contractual safeguard; or
- an applicable exception permitted by data-protection law.
Where Professional Football Contacts itself makes a restricted transfer of professional personal information to a separate recipient outside the United Kingdom, we will assess the transfer requirements that apply before doing so.
You can contact us if you would like further information about safeguards applying to relevant international transfers.
16. How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it is being processed, subject to applicable legal requirements.
Customer and transaction information
Order and transaction records may be retained for the period required by applicable tax, accounting and legal obligations.
Customer-support communications may be retained where reasonably necessary to:
- resolve an enquiry;
- maintain appropriate records;
- resolve a dispute; or
- establish, exercise or defend legal claims.
Marketing information
Marketing information is retained while you remain subscribed.
If you unsubscribe, we may retain limited information on a suppression list to ensure that your preference continues to be respected.
Professional contact information
Professional information may be retained while we reasonably believe that:
- the individual remains associated with the relevant professional role or organisation;
- the information remains relevant to the purposes described in this Privacy Policy;
- our lawful basis continues to apply; and
- continued processing remains necessary and proportionate.
Records may be corrected or removed sooner where:
- information is inaccurate or outdated;
- the individual has left the relevant role;
- the information is no longer necessary;
- our lawful basis no longer applies;
- an objection should be upheld;
- deletion is required by law; or
- continued processing is otherwise inappropriate.
We do not retain professional contact information indefinitely merely because it was once publicly available.
17. Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies for purposes including:
- operating the website;
- shopping-cart and checkout functionality;
- remembering preferences;
- security;
- fraud prevention;
- analytics; and
- marketing or advertising where applicable.
Some cookies are necessary for the operation of our website.
Where consent is required for non-essential cookies or similar technologies, we will request consent before using them.
You can manage available choices through the privacy or cookie controls provided on our website.
18. Security
We take reasonable technical and organisational measures designed to protect personal information against:
- accidental loss;
- unauthorised access;
- unauthorised disclosure;
- alteration;
- misuse; and
- destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
19. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
Access
Request confirmation of whether we process personal information about you and obtain a copy of that information.
Rectification
Ask us to correct inaccurate personal information or complete incomplete information.
Erasure
Ask us to delete personal information in circumstances provided by law.
The right to erasure is not absolute.
Restriction
Ask us to restrict the use of your personal information in certain circumstances.
Data portability
Receive certain personal information in a structured, commonly used and machine-readable format where this right applies.
Object
Object to processing based on legitimate interests in circumstances provided by law.
Object to direct marketing
You have the right to object at any time to personal information being used for direct marketing.
If you exercise this right, we will stop using your information for that purpose.
Withdraw consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
To exercise your rights, contact:
Professional football contacts can also use our dedicated:
Data Removal & Correction – https://profootballcontacts.com/pages/data-removal
We may request reasonable information to verify your identity before acting on a request.
20. Complaints
If you have concerns about how we use your personal information, please contact us so that we have an opportunity to investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
You do not have to complain to us before contacting the ICO.
Information about the ICO and how to make a complaint is available at ico.org.uk.
21. Automated Decision-Making
Professional Football Contacts does not currently use solely automated decision-making or profiling to make decisions about individuals that produce legal or similarly significant effects.
We do not use automated scoring to determine whether a football professional should be included in our database.
Third-party providers such as Shopify or payment providers may use automated systems for purposes such as security or fraud prevention. Where they act as independent controllers, their own privacy information applies.
22. Children's Information
Professional Football Contacts does not intentionally include children in its professional contact database.
Our professional contact database is intended to contain information about adults acting in their professional capacities.
Some of our products may be relevant to young footballers. Where a customer is under 18, we encourage the involvement of a parent or legal guardian before purchasing a product, submitting personal information or contacting football organisations.
If you are a parent or guardian and believe we have inappropriately collected personal information relating to a child, please contact us.
23. Third-Party Websites
Our website may contain links to websites or services operated by other organisations.
We are not responsible for the privacy or security practices of third-party websites.
You should review the relevant organisation's privacy information before providing personal information to it.
24. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect:
- changes to our Services;
- changes to how we process information;
- changes to our data sources;
- changes to service providers;
- legal or regulatory developments; or
- other operational requirements.
We will update the “Last updated” date when changes are made.
Where required by law, we will bring material changes affecting existing processing to the attention of affected individuals.
25. Contact Us
For questions concerning this Privacy Policy, your personal information or your data-protection rights, contact:
Professional Football Contacts
Trading as Professional Football Contacts
Email: profootballcontacts@gmail.com
Business address:
For the purposes of UK data-protection law, Professional Football Contacts trading as Professional Football Contacts is the controller responsible for the processing described in this Privacy Policy, except where another organisation acts as an independent controller for its own processing activities.
Related information
Terms of Service: https://profootballcontacts.com/policies/terms-of-service
Disclaimer: https://profootballcontacts.com/pages/disclaimer
Data Methodology: https://profootballcontacts.com/pages/data-methodology
Data Removal & Correction: https://profootballcontacts.com/pages/data-removal